Our goal is to make our customers happy with their purchases. But things may not always go to plan. If things don't go to plan, contact us and we will try to make things right for you.

By placing an order, you confirm that you have read, understood and accepted these following policy.

  1. Order cancellations

Please email us to cancel your order within 6 hours after placing the order if you would like to cancel it. The order can’t be canceled after that time. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

    Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

  1. Return

We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

You may return the merchandise within 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange. To be eligible for a return, the returned merchandise must be unused and in its in original condition. Shipping and handling charges are non-refundable. Return shipping charged will be the buyer's responsibility.

Please remember that several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via for more information.

  1. Refund
  • This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically some photos or short videos.
  • It never arrived - If you don't receive an item you ordered, you are eligible for a refund. Please contact us within 30 days of the most recent estimated date of delivery. When items are delayed but still in transit, FINESMASH may offer a partial refund to offset shipping costs or fees. In case of Force Majeure events, please be patient and sympathize.
  • Return of Funds - after FINESMASH approves a return or cancellation or withdrawal and (in certain cases) confirms the return of the item, FINESMASH will refund the amount of the purchase and the standard shipping fees. If you opt for FINESMASH through credit card, the refund may not be issued to your original payment method. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.
  • Perishables- If the item you order is perishable, it is not eligible for return or refund in most cases
  • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Service.

This Policy, including the requirement to contact us within 15 days of receipt or estimated delivery time, does not limit the statutory warranty or withdrawal rights you may have with a merchant - FINESMASH makes these refund and return options available at its discretion regardless of the rights you may have with a merchant.

If FINESMASH accepts a return or provides a refund under this policy, it will satisfy any refund you were entitled to in relation to the applicable merchant. Therefore, once a refund from FINESMASH has been secured, your right or ability to secure a refund or other consideration from the relevant merchant is affected.